ABOUT CARPATHIA IT

WHO WE ARE

We are a customer-driven IT company. Our solution-focused model of IT support focuses on retaining our long-term customers by providing them with superior service. We understand that no company is the same and believe in a tailored, unique approach that will fit and fix all your needs.

We have made it our mission to provide our clients with the best possible solutions to their IT problems before they even occur.

WHY CARPATHIA

Carpathia IT takes its name from the RMS Carpathia, the ship that responded to the Titanic when it struck an iceberg in 1912.

With our solution-focused initiatives, we can rescue you from whatever issue your company faces before it ever happens. We understand that no company is the same and tailor our approach to fit your unique needs.

our people

We are a true Okanagan, locally owned and operated business; by choosing Carpathia, you are supporting members of your community. We are a team of experts right here in your backyard who believe in continuous training to ensure you receive the best service. Our team members are well-equipped and ready to rescue your business and support you through all your IT challenges.

Dave Wiedeman

Tech Department Manager

Dave ensures your organization stays ahead of the technological curve and ready for the future. His expertise implementing robust IT solutions dates back over 25 years, and this foundation in IT excellence makes him the ideal leader for our technical team. Raised in the Okanagan, Dave has a keen understanding of how local businesses operate, and he is an expert at delivering custom tailored solutions to your unique business environment.

Lance Swetlishoff

General Manager

Lance leads the charge in solidifying an excellent Customer Service experience for our clients. Combining 30 years of IT knowledge with his business expertise, Lance’s role is to bring 1st Class Account Management including budgeting, planning, and clarity to your team. With a solid portfolio of communication skills, you will never be left in the dark, nor scratching your head trying to understand how technology can improve your business operations.

Ben Page

Operations Manager

As Operations Manager, Ben brings more than 20 years of experience in the technology sector to Carpathia. With a disciplined approach and a comprehensive understanding of operational management, he ensures the organization navigates the complexities of day‑to‑day operations with clarity and control. Through the continual refinement of processes and thoughtful oversight, Ben keeps internal strategies firmly aligned with client objectives, ensuring consistent and efficient execution.

WHAT OUR CLIENTS ARE SAYING

Rated 5 out of 5

“I am more than impressed with all levels of service and every individual I have had dealings with at Carpathia IT! Thank you for the wonderful support.”

Darrel Smith

Information Systems Specialist, Talius Rollshutters Inc.

Rated 5 out of 5

“Their quick response on urgent support matters, broad knowledge on current IT information and commitments on solving problems timely, are the key factors for us to continue engaging them as our IT support partner. I highly recommend Carpathia IT to any business looking to partner with a managed IT services company.”

Helen Sarris

CFO, Summerhill Estate Winery

Rated 5 out of 5

“Carpathia truly takes the time to learn and understand the clients business which allows them to provide the most strategic and effective solution for our business. Their responsiveness and expertise along with excellent customer service means we can spend more time focusing on running our business and less time worrying if our IT spend and infrastructure causing us any extra money or downtime. Carpathia truly understands this and in my opinion that is a huge competitive advantage.”

Larry Pidperyhora Jr.

General Manager, Penticton Toyota

Rated 5 out of 5

“The Carpathia IT team go above and beyond to help us operate our dealership smoothly. We have a true appreciation of the value of a full-service IT company, after many attempts to find a company to meet our continued evolution as a business, Carpathia IT has been our answer to our IT needs since 2021. We would recommend Carpathia IT to anyone who is looking for excellence in IT service. “

Christine Morela

Controller, Murray Buick GMC Penticton

Rated 5 out of 5

“The entire team at Carpathia IT have been extremely professional and easy to work with. They are always quick to respond and are always willing to go the extra mile to meet your needs. Working with Carpathia IT has helped us save time and money with improved performance and technology. I highly recommend Carpathia IT for anyone with IT support and service needs. “

Matilda Allison

Executive Assistant, Lower Similikameen Indian Band

Rated 5 out of 5

“Carpathia IT made switching IT service providers easy and painless. Since the switch, they have provided us with unmatched technical support with a tremendous quality of service that has resulted in minimized downtime and disruption for the staff here. We have peace of mind knowing there is a team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge. I highly recommend Carpathia for any business looking to partner with an MSP company. Thank you Carpathia team!”

Starleigh Taylor

Operations Manager, Lakeshore Vein & Aesthetics Clinic

Rated 5 out of 5

“It is extremely refreshing to finally have an IT company supporting us that is quick and efficient no matter how simple or complex the support request is. With our previous IT company, we never really knew what technician would be assigned nor how long we would have to wait. With Carpathia IT, we have a much more personal relationship with the team, and we know our requests will be handled as quickly as possible. We simply log our requests and get the service we need. We can now focus our attention to what we do best and leave IT in the hands of the extremely capable crew at Carpathia. “

Melanie Schuld

Accounting, Hillside Winery & Bistro

Rated 5 out of 5

“The construction industry is complex and uses a variety of applications and technology; choosing an IT support partner that is willing and able to work with our diversity of vendors and software is important to ensure our operations run smoothly. We continue to be impressed with Carpathia’s excellent level of customer service and support and look forward to a long-term partnership. “

AL Pryce

Greyback Construction

Rated 5 out of 5

“A solid IT infrastructure is a crucial part of all business. Fast and efficient IT support of that infrastructure is vital. We transitioned to Carpathia IT in May 2022 and couldn’t be happier (smooth and easy transition). The support (sales and technical) we receive is consistently above and beyond what we were previously accustomed to, and it has allowed us to focus our attention on what we do best. I would highly recommend Carpathia IT to any business looking for IT support.”

Jamie Foster

Owner/General Manager, Eckert Electric Ltd.

Rated 5 out of 5

“The Insurance Industry relies on stable IT infrastructure. We use many websites and applications on a daily basis. Since we have transitioned to Carpathia IT our staff have noticed that many of the IT issues we struggled with have been resolved and our operations run more smoothly. Logging requests is so much easier with Carpathia IT and tracking the progress, email when completed has made the management of IT a lot less painful. The professionalism of everyone is noticeable and appreciated. We highly recommend Carpathia IT as a service provider for your IT Solutions!”

John McNamara

President, Dave Dale Insurance

Rated 5 out of 5

“What can I say about Carpathia! They go above and beyond and have exceeded our expectations for IT service. Do not regret our choice to switch IT providers.”