Help Desk Support

READY TO THROW A LINE

At Carpathia IT, we provide help desk support to businesses by providing remote and onsite support. We offer phone and email support through 24/7 availability and specialized support to quickly and efficiently resolve technical issues.
REMOTE SUPPORT

We provide remote support to your employees, allowing them to quickly resolve technical issues without requiring an onsite visit.

PHONE & EMAIL SUPPORT

We offer phone and email support to employees, allowing them to contact the help desk for assistance with technical issues.

TICKETING SYSTEM

By offering a ticketing system for employees to submit and track technical issues, it allows for efficient and effective resolution.

KNOWLEDGE BASE

VEmployees can access and troubleshoot problems independently with a knowledge base of common technical issues.

ONSITE SUPPORT

For the more complex technical issues, we provide onsite support for employees.

24/7 AVAILABILITY

We offer around-the-clock helpdesk support, ensuring employees can receive assistance whenever needed.

SPECIALIZED SUPPORT

Depending on the business needs, we can provide specialized support for different areas such as network, security, cloud and other areas.

WHAT OUR CLIENTS ARE SAYING

RESCUE READY

We understand that systems do not only malfunction or require support between the hours of 9-5. When you
leave work, you can rest assured we are working around the clock to support your team and systems.