Help Desk Support
READY TO THROW A LINE
We provide remote support to your employees, allowing them to quickly resolve technical issues without requiring an onsite visit.
PHONE & EMAIL SUPPORT
We offer phone and email support to employees, allowing them to contact the help desk for assistance with technical issues.
By offering a ticketing system for employees to submit and track technical issues, it allows for efficient and effective resolution.
VEmployees can access and troubleshoot problems independently with a knowledge base of common technical issues.
For the more complex technical issues, we provide onsite support for employees.
We offer around-the-clock helpdesk support, ensuring employees can receive assistance whenever needed.
Depending on the business needs, we can provide specialized support for different areas such as network, security, cloud and other areas.
WHAT OUR CLIENTS ARE SAYING
“I am more than impressed with all levels of service and every individual I have had dealings with at Carpathia IT! Thank you for the wonderful support.”
Larry Pidperyhora Jr.
Owner/General Manager, Eckert Electric Ltd.
READY TO BE YOUR LIFELINE
We understand that systems do not only malfunction or require support between the hours of 9-5. When you
leave work, you can rest assured we are working around the clock to support your team and systems.