Managed Services

WHAT WE DELIVER

Carpathia IT provides industry-leading IT support for small- to medium-sized business needs. We are equipped to deliver you the quality service of an in-house IT team at a lower cost. We understand that our success depends on your success and provide complete IT support as though you are our own business.

Our tiered support levels make it easy to provide the solutions you need for a fixed monthly cost based on your unique needs. Our experts stay current on the latest technology, so you don’t have to.

We provide comprehensive plans to simplify the process and ensure you stay up-to-date and, most importantly, on budget.

PACKAGES

One solution cannot work for everyone, so why settle for an IT company that doesn’t give you options? Carpathia provides a variety of customer-driven solutions, with each solution individually tailored to your unique business needs

ASSET MANAGEMENT

Your computer assets form the core of your computer network. An IT company can help manage a business’s IT assets to optimize resources and reduce costs in several ways.

We can help manage your asset inventory, software management, and hardware optimization, ensuring you get the best service, product and price.

Business continuity

Implementing regular backups and data replication, utilizing cloud-based solutions, ensuring network and infrastructure redundancy and providing incident response planning. These steps can help ensure that the business can quickly recover in the event of a disaster and minimize the impact on operations and revenue.

PROCUREMENT

Sourcing hardware can be a challenge and takes time away from running your business. Leverage our buying power and expertise to get your team the tools they need to be successful.

We can help your business reduce costs, improve efficiency, and access specialized expertise for hardware procurement.

CLOUD SERVICES AND MICROSOFT 365

Migrating your information systems to the cloud allows you to work from anywhere and reduces the need for large capital expenses. Additionally, we can assist with Microsoft services and management of licenses by providing implementation, management, and support.

HELP DESK SUPPORT

Your people are your business, and technology is at the forefront. The business suffers if technical issues keep them from performing their job functions.

We provide help desk support to a business by providing remote and onsite support, phone and email support, ticketing system, a knowledge base, 24/7 availability and specialized support.

SECURITY

Protecting your business is vital. Securing your business information, network, data, and users is what we do at Carpathia IT.

We continuously monitor your company’s network for potential threats and vulnerabilities and take proactive measures to mitigate them.

Infrastructure Management

In addition to IT services and support, Carpathia IT can also handle your business infrastructure needs; from surveillance systems, access control systems, and data cabling, we have your IT needs covered from aft to stern.

WHAT OUR CLIENTS ARE SAYING

 5/5

“I am more than impressed with all levels of service and every individual I have had dealings with at Carpathia IT! Thank you for the wonderful support.”

Darrel Smith

Information Systems Specialist, Talius Rollshutters Inc.

 5/5

“Their quick response on urgent support matters, broad knowledge on current IT information and commitments on solving problems timely, are the key factors for us to continue engaging them as our IT support partner. I highly recommend Carpathia IT to any business looking to partner with a managed IT services company.”

Helen Sarris

CFO, Summerhill Estate Winery

 5/5

“Carpathia truly takes the time to learn and understand the clients business which allows them to provide the most strategic and effective solution for our business. Their responsiveness and expertise along with excellent customer service means we can spend more time focusing on running our business and less time worrying if our IT spend and infrastructure causing us any extra money or downtime. Carpathia truly understands this and in my opinion that is a huge competitive advantage.”

Larry Pidperyhora Jr.

General Manager, Penticton Toyota

 5/5

“The Carpathia IT team go above and beyond to help us operate our dealership smoothly. We have a true appreciation of the value of a full-service IT company, after many attempts to find a company to meet our continued evolution as a business, Carpathia IT has been our answer to our IT needs since 2021. We would recommend Carpathia IT to anyone who is looking for excellence in IT service. “

Christine Morela

Controller, Murray Buick GMC Penticton

 5/5

“The entire team at Carpathia IT have been extremely professional and easy to work with. They are always quick to respond and are always willing to go the extra mile to meet your needs. Working with Carpathia IT has helped us save time and money with improved performance and technology. I highly recommend Carpathia IT for anyone with IT support and service needs. “

Matilda Allison

Executive Assistant, Lower Similikameen Indian Band

 5/5

“Carpathia IT made switching IT service providers easy and painless. Since the switch, they have provided us with unmatched technical support with a tremendous quality of service that has resulted in minimized downtime and disruption for the staff here. We have peace of mind knowing there is a team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge. I highly recommend Carpathia for any business looking to partner with an MSP company. Thank you Carpathia team!”

Starleigh Taylor

Operations Manager, Lakeshore Vein & Aesthetics Clinic

 5/5

“It is extremely refreshing to finally have an IT company supporting us that is quick and efficient no matter how simple or complex the support request is. With our previous IT company, we never really knew what technician would be assigned nor how long we would have to wait. With Carpathia IT, we have a much more personal relationship with the team, and we know our requests will be handled as quickly as possible. We simply log our requests and get the service we need. We can now focus our attention to what we do best and leave IT in the hands of the extremely capable crew at Carpathia. “

Melanie Schuld

Accounting, Hillside Winery & Bistro

 5/5

“The construction industry is complex and uses a variety of applications and technology; choosing an IT support partner that is willing and able to work with our diversity of vendors and software is important to ensure our operations run smoothly. We continue to be impressed with Carpathia’s excellent level of customer service and support and look forward to a long-term partnership. “

AL Pryce

Greyback Construction

 5/5

“A solid IT infrastructure is a crucial part of all business. Fast and efficient IT support of that infrastructure is vital. We transitioned to Carpathia IT in May 2022 and couldn’t be happier (smooth and easy transition). The support (sales and technical) we receive is consistently above and beyond what we were previously accustomed to, and it has allowed us to focus our attention on what we do best. I would highly recommend Carpathia IT to any business looking for IT support.”

Jamie Foster

Owner/General Manager, Eckert Electric Ltd.

 5/5

“The Insurance Industry relies on stable IT infrastructure. We use many websites and applications on a daily basis. Since we have transitioned to Carpathia IT our staff have noticed that many of the IT issues we struggled with have been resolved and our operations run more smoothly. Logging requests is so much easier with Carpathia IT and tracking the progress, email when completed has made the management of IT a lot less painful. The professionalism of everyone is noticeable and appreciated. We highly recommend Carpathia IT as a service provider for your IT Solutions!”

John McNamara

President, Dave Dale Insurance

 5/5

“What can I say about Carpathia! They go above and beyond and have exceeded our expectations for IT service. Do not regret our choice to switch IT providers.”

Shawn Moore

Administrative Assistant, Belvedere Place Development Ltd.

BOOK A CONSULT TODAY

We are an all-encompassing IT service company here to serve and support your business. We provide industry-leading IT support for all your small to medium-sized business needs and are ready to meet with you.

Managed Services

WHAT WE DELIVER

PACKAGES

1ST CLASS

2ND CLASS

3RD CLASS

ASSET MANAGEMENT

Business continuity

PROCUREMENT

CLOUD SERVICES AND MICROSOFT 365

HELP DESK SUPPORT

SECURITY

Infrastructure Management

WHAT OUR CLIENTS ARE SAYING

Darrel Smith

Helen Sarris

Larry Pidperyhora Jr.

Christine Morela

Matilda Allison

Starleigh Taylor

Melanie Schuld

AL Pryce

Jamie Foster

John McNamara

Shawn Moore

BOOK A CONSULT TODAY

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